Service Processing Guide 

For instructions on the correct procedure to follow once you've submitted your repair request, please follow the link here.


Warranty


For the devices purchased in the European Union (EU), the warranty period is 24 months. For other regions, the warranty period is 12 months. The warranty periods and warranty services are intended as a guide only and variations may occur based on your region.


To navigate this section, please look for your country, and then follow the details below for assistance. In case we do not have your country, please look for the second closest, or messages us directly for assistance. You can easily search for your country by using the Ctrl + F (Find) function.


Nordics


Service Name: VSP DATA
Address: Prumyslova 1181, 391 02 Sezimovo Ustí, Czech Republic
Telephone: +420 381 489 800
Email: RugGear@vspdata.cz


Austria, Switzerland and Poland, Belgium, Netherlands, France and Luxembourg


Service Name: VSP DATA
Address: Prumyslova 1181, 391 02 Sezimovo Ustí, Czech Republic
Telephone: +420 381 489 800
Email: RugGear@vspdata.cz


Baltics


Service Name: VSP DATA
Address:
Prumyslova 1181, 391 02 Sezimovo Ustí, Czech Republic
Telephone:
+420 381 489 800
Email: RugGear@vspdata.cz


Czech Republic 


Service Name: VSP DATA
Address: Prumyslova 1181, 391 02 Sezimovo Ustí Czech Republic
Telephone: +420 381 489 800
Email: RugGear@vspdata.cz


Germany


Service Name: VSP DATA
Collection point: LogTIS GmbH
Address: Ulmer Straße 160, D-86156 Augsburg


If you have any questions related to your repair or you require information on how to arrange a collection, please contact the RugGear service center at RugGear@vspdata.cz


Italy


Serivce Name: G2Dual sas

Address: Via Brigata Reggio 47/AB, 42124, Reggio Emilia
Telephone: 0039 0522301652


Romania


Service Name: VSP DATA RO SRL
Address: Str. Lapusului, nr. 5A Baia Mare, cod. 430053, MM
Email: gsmservice@vspdata.ro
Telephone: 0262 22 40 46


Slovakia


Service Name: VSP Data SK s.r.o.
Address: Nová Rožňavská 3, 831 04 Bratislava Slovensko
Telephone: +421 245 691 375
Email: info@vspdatask.sk
Website: http://www.vspdatask.sk/


Singapore


Service Name: The Repair Hospital
Address: 3 Temasek Boulevard, Tower 3, Suntec City Mall #03-360, Singapore 038983
Telephone: +65 6864 9980
Languages: English
Business Times: Monday to Saturday 10:00am - 8:00pm, Sunday Closed


China


Address: 4F Languang Sci & Tech Bldg A, 6 N. Gaoxin Ave, Nanshan District, Shenzhen, China 51805
Telephone: +86 755 8622 0211
Languages: Chinese, English
Business Times: Monday to Friday 9:am - 6:00pm


Indonesia


Service Name: PT. CIPTA TEKNIK UTAMA

Address: Jl Danau Sunter Utara - Rukan Sunter Permai Blok A-18, Sunter Agung - Jakarta Utara 14350

Telephone: 62 21 - 6530 2105


South Africa


Service Name: Instacom
Address:  14 Berkley Office Park, 8 Bauhinia Street, Centurion 0157, South Africa
Email: etienne@instacom.co.za
Telephone: +27 (0)87 260 2030
Languages: English, Afrikaan
Business Times: Monday to Sunday 9:00am - 6:00pm


Americas Region


Important Americas Warranty Information PDF


USA


Service Name: RugGear Americas
Address: 1611 N.W. 79 Avenue, Miami, FL 33126
Email: serviceus@ruggear.com
Telephone: 786-860-5555
Languages: English, Spanish
Business Times: Monday to Friday 9:00am - 6:00pm



South America


Argentina

 

Service Name: TECHCOM SRL
Address: AV. SAN JUAN 1332, Ciudad Autónoma de Bs. As. (CP 1148)

Email: info@Techcom.la
Telephone: +511-2206 9100

 

Bolivia

 

Service Name: QFIX
Address: Calle Enrique Finot, entre Guemes y Pasaje 1, Santa Cruz, Bolivia
Telephone: 591- 76968900


Brazil

 

Service Name: Mega Soluction
Address: Av. Tenente Marques, 4059 (Piso syperior) Ipes / Cajamar / SP
Telephone: 5511-4448 1013


Caribbean Region

 

Service Name: RugGear Americas
Address: 1611 N.W. 79 Avenue, Miami, FL 33126
Email: serviceus@ruggear.com
Telephone: 786-860-5555
Languages: English, Spanish
Business Hours: Monday to Friday 9:00am - 6:00pm

 

Chile


Service Name: BBCC
Address: Santa Rosa #77, Santiago Centro
Email:  patriciomacaya@bbcc.cl

Telephone: 652-2-6334711

 

Colombia

 

Service Name: QOS
Address: Carrera 66 #67F-31, Barrio JJ Vargas, Bogotá, Colombia
Email: mauricio.ortiz@qosltda.com
Telephone: (57-1) 3004334 / (57-1) 8050460
Cellphone: +57 315 8621539

 

Costa Rica

 

Service Name: FRUNO
Address: Zona Franca Saret, Local E3, Rio Segundo, Alajuela
Telephone: 506-400 2251

 

Dominican Republic

 

Service Name: Techcomm RD
Address: c/5 Esq. 20 #34, Villa Aura, Manoguaybo, Santo Domingo
Telephone: 809-379 6073


Ecuador 


 Guayaquil

Service Name: TELAND S.A.
Address: VICTOR EMILIO ESTRADA 820, ENTRE HIGUERAS Y GUAYACANES (Urdesa central)
Telephone: 593-4-505-2326

 

Quito
 Service Name
: TELAND S.A.
Address: AV. REPUBLICA #700 Y PRADERA
Telephone: 593-2-2501048

 

El Salvador

 

Service Name: Servicel
Address: 5a Calle Poniente No 4020, entre 77 y 79 Avenida Norte Col. Escalón, San Salvador
Telephone: 503-2201-6100
Email: Supervisor02@servicelsv.net

 

Guatemala

 

Service Name: Solucel
Address: 20 Calle, 25-55 zona 12, Empresarial El Cortijo 3, #929, Ciudad de Guatemala
Telephone: 502-2500 5200


Honduras

 

Service Name: CETREL
Address: Segundo Nivel Centro Comercial Nova Centro
Telephone: 504-2265 8446

 

Jamaica

 

Service Name: Techcomm Jamaica
Address: 14B Cargill Avenue, Kingston 6, Kingston, Jamaica
Telephone:876-620 4934

 

Mexico

 

Service Name: Techcomm MX
Address: Barranca Honda, Nave 05, Colonia San Martin Obispo Park II,

                 Cuautitlan Izcalli, Estado de México, C.P. 54763
Email: info@techcommwireless.com

Telephone: 52-55-4744 4900

 

Nicaragua

 

Service Name: SOLUCEL
Address: Altamira, Ave Málaga. De Junior Music. 2,5 cuadras arriba, Managua
Telephone: 505-2278 5048

 

Panama

 

Service Name: Techcomm Panama
Address: Calle 1ra, Parque Lefevre, Parque Industrial Costa del Este, Panama
Telephone: 507-310 0929


Paraguay

 

Service Name: MZ - Mobile Zone Electronics
Address: Avda. Carlos A. López, Galeria Jebai Center, Local 2244, Ciudad del Este
Telephone: 595 61 511041


Peru

 

City: Lima – LinceService
Name: SMARTWAY
Address: Ave. Arenales 1912, Off. 801, Lice, San Isidro
Email: rgonzalez@smartway.pe

Telephone: 51-9-47353907
 

Uruguay

 

Service Name: PC Service
Address: Piedra Alta 1628, Esq. Paysandú, Montevideo
Telephone: 598-9542 1585