FAQ

Do RugGear Devices Have FCC & IC Certification?
Yes, some RugGear devices have FCC and IC Certification. Those applicable are listed below: RG129 RG150 RG160 RG170 RG650 RG655 RG725 RG740B RG...
Fri, 21 Feb, 2020 at 12:56 PM
How To Transfer Contacts From Your Device to an SD Card
Place an SD Card into your device and follow the steps below: 1. Open the menu 2. Go to 'Phonebook' 3. Open 'Options' 4. Go to Ph...
Fri, 21 Feb, 2020 at 1:10 PM
Device Not Working
If the device has frozen, and the touch screen is unresponsive, please restart the device. You can do this by holding the on/off button for around 15 s...
Fri, 14 Feb, 2020 at 6:49 PM
Transfer picture from the device to the TV
Please look at the Technical Data. All devices which provide WiFi-direct can transfer pictures directly.
Fri, 21 Feb, 2020 at 1:14 PM
Where can I use your device?
Our devices are versatile for people’s needs in both work and leisure settings. RugGear products are designed to withstand harsh environments in the workpla...
Thu, 20 Feb, 2020 at 11:42 AM
What is a rugged device?
A rugged device is one that has been made to withstand the difficulties of a harsh work environment, like a construction site. All of our mobile devices are...
Thu, 20 Feb, 2020 at 11:42 AM
Service Processing Guide
If you suspect that your device has a software or hardware issue that needs to be fixed by professionals, then it will need to be sent to one of our repair ...
Fri, 21 Feb, 2020 at 1:27 PM
What Happens If My RugGear Device Stops Working
If your device stops working for whatever reason, then please get in touch with our Customer Service Team as soon as possible. To do this, please use the &q...
Thu, 20 Feb, 2020 at 11:46 AM
Warranty
For the devices purchased in the European Union (EU), the warranty period is 24 months. For other regions, the warranty period is 12 months. The warranty pe...
Thu, 20 Feb, 2020 at 11:41 AM
Finding My IMEI
To find out what your devices IMEI number is, you can check the box that it was purchased in, or underneath the battery of the device if it is removable. A...
Thu, 20 Feb, 2020 at 11:48 AM